If you're currently using platforms like Headway, Alma, Rula, Grow Therapy, or Talkspace, you're not alone. These services promise fast credentialing, billing support, and client referrals — and for some, they deliver.

But for many therapists, the reality includes:

​

• Loss of control over billing and records

• Confusing contracts

• Inconsistent support

• Ethical concerns

• And being “locked in” with no clear exit strategy

​

Sound familiar? If you've ever asked yourself whether staying on your billing platform is really serving you, this page is for you.

​

Signs It May Be Time to Leave

• You’re unclear on what your platform is billing insurance for

• Support tickets go unanswered or unresolved for days (or weeks)

• You’ve been removed without warning or lost clients due to admin errors

• You don’t own your notes or may lose access to them if you leave

• You feel stuck — like leaving means starting over from scratch

​

​

There’s a Better Way — and You Deserve It

At Edel Consulting LLC, I specialize in helping therapists:

• Regain ownership of their practice — including their credentials and records

• Transition off platforms strategically and smoothly

• Credential directly with insurance companies (under your own NPI and Tax ID)

• Build billing systems that support transparency, flexibility, and long-term growth

​

​

Why Choose Edel Consulting Over a Platform?

​
 

​

​

 

 

 

 

 

 

 

 

 

 

What Most Therapists Aren’t Told

• If the platform makes a licensing or billing error, you may be removed without notice.

• You can’t usually negotiate rates — or even see what your sessions are billed for.

• Notes entered into the platform’s system often become their property, not yours.

• If you leave the platform, you may need to start the credentialing process from scratch.

​

These aren't just inconveniences — they're business risks that affect your livelihood, clinical care, and professional autonomy.

​

​

What I’ll Help You Do Instead

• Map out the transition off a platform — without leaving clients behind

• Create a clear credentialing plan (and execute it)

• Set up independent billing and tracking systems

• Ensure you retain access to your notes, records, and data

• Align your practice with your ethics, values, and long-term goals

​

Let’s Talk — You Don’t Have to Do This Alone

You're not the first therapist to feel overwhelmed by these platforms — and you don’t have to figure your way out by yourself.

​

💬 Book a Free 15-Minute Consultation
📩 Contact Edel Consulting